Last updated: February 27, 2023

At Vancropak® Backpack (“Vancropak” or “we“), we respect the privacy of our users and recognize the importance of protecting any information we collect about you. This Privacy Policy describes how we collect, use, disclose, and protect your personal information through your use of our website at vancropaks.shop (the “Site“) and any other online services owned or controlled by Vancropak (collectively, the “Services“).

Please read this Privacy Policy carefully. By accessing or using the Services, you signify your agreement to the terms of this Privacy Policy. If you do not agree to this Privacy Policy, please do not use the Services.

Information We Collect

We collect both personal and non-personal information from you when you use our Services.

Personal Information

This refers to any information that can be used to identify you individually, either alone or in combination with other information.

The personal information we collect from you depends on how you use our Services. It may include:

• Contact information (such as your name, email address, phone number, and physical address)
• Payment information (such as your payment card number, expiration date, and billing address)
• Purchase history (such as items purchased, date of purchase, and price paid)
• Account information (such as account username and password)
• Profile information (such as profile photo and preferences)
• Communications (such as emails, chats and other communications with us)

We require certain personal information to provide certain Services to you. If you do not provide the information requested, we may not be able to provide you with the requested Service.

Non-Personal Information

This refers to information that cannot identify you individually. The non-personal information we collect includes:

• Device information (such as IP address, device type, operating system version, advertising ID, browser type, and locale)
• Usage information (such as pages viewed, features used, and areas of interest)
• Analytics information (such as your interactions with the Services and shopping behavior)
• Demographic information (such as your age, gender and interests)

How We Collect Information

We collect information from you in various ways when you access and use our Services, including:

• Account Registration. We collect personal information when you create an account to use certain features of our Services. This may include your name, email address, phone number, and password. Creating an account is optional to use our Services.
• Purchases. When you purchase products from us, we collect personal information like your name, billing address, shipping address, payment information, and purchase details to process your transactions.
• Contact Forms. If you contact us directly through our contact forms, we collect your name, email address, phone number, and any other information you choose to provide to respond to your requests.
• Posting Content. If you post content, such as images, reviews, or comments, to our Services, that information is stored on our servers and we have access to it.
• Communicating with Us. When you communicate with us over email, phone, live chats, or other means, we retain those communications and any personal information within them.
• Website Analytics. We use tracking technologies like cookies to collect non-personal information about your use of our Services. Cookies allow us to collect technical information like browser type, IP address, pages visited, time spent on pages, links clicked, and conversion information. You can control cookies through your browser settings.
• Third Parties. We may receive personal and non-personal information about you from third party sources that interact with our Services. For example, if you access our website from a social media site, we may collect information regarding your social media profile and activity.

How We Use Your Information

We may use the information we collect from you for a variety of purposes, including to:

• Provide, operate, maintain, improve, and promote our Services
• Enable you to access and use our Services
• Process and complete transactions, and send you related information
• Send transactional messages, updates, security alerts, and support and administrative messages
• Provide customized content and information to you
• Respond to your comments, questions, and requests, and provide customer service and support
• Communicate with you about products, services, offers, surveys, and events, and provide other news and information we think will be of interest to you
• Monitor and analyze trends, usage, and activities in connection with our Services
• Personalize and improve the Services and provide advertisements, content and features that match your interests and preferences
• Detect, investigate, and prevent fraudulent, unauthorized or illegal activities
• For other purposes we disclose at the time you provide personal information or otherwise with your consent

How We Share Your Information

We may share the information we collect from you as disclosed at the time you provide your information, as set forth in this Privacy Policy, or in the following circumstances:

Service Providers

We may share your information with third party companies and individuals that provide services on our behalf to support our operations (such as order fulfillment, payment processing, customer service, product development, site operations, and marketing). These third parties only have access to the information needed to perform these limited functions on our behalf and are required to protect and secure your information.

Business Transfers

If we are involved in a merger, acquisition, financing due diligence, bankruptcy, reorganization, restructuring, sale of assets, or transition of service to another provider, then your information may be sold or transferred as part of such a transaction, as permitted by law and/or contract.

Legal Requirements

We may disclose your information if required to do so by law or if we reasonably believe such disclosure is necessary to (i) satisfy any applicable law, regulation, subpoena/court order, legal process or other government request, (ii) enforce and investigate potential violations of our Terms of Service or policies, (iii) detect, prevent or otherwise address fraud, security or technical issues, (iv) protect the rights, property or safety of Vancropak, our users, or others, or (v) as otherwise required or permitted by law.

Aggregated and De-Identified Information

We may share aggregated and/or anonymized data that does not identify you with third parties for research, marketing, analytics and other purposes.

Third Party Sites and Services

Our Services may contain links to or integrations with third party websites, apps, and services. We are not responsible for the privacy practices of these third party sites or services. We encourage you to read their privacy policies to learn how they collect, process, and share your data.

Security

We utilize administrative, technical, and physical safeguards to protect the security, confidentiality and integrity of the personal information we collect and process. This includes limiting access to your data to authorized employees and contractors who need to know the information to carry out their responsibilities, as well as training on data security.

While we work to protect our systems and the information we collect, no security measures are perfect or impenetrable. In the event of a data breach, we will promptly inform any affected users and/or the relevant regulatory authorities, in accordance with applicable law.

Data Retention

We only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including to meet any legal, accounting or reporting obligations.

To determine the appropriate retention period, we consider the amount, nature and sensitivity of the data, the purposes for which we process it, and whether those purposes can be achieved through other means. We also consider any applicable legal requirements mandating how long information must be retained.

Your Choices & Rights

If you have an account with us, you can access and update certain account information and preferences by logging into your account. You may also close your account by contacting us.

Regardless of whether you have an account, you have certain choices available regarding our use and disclosure of your personal information:

• Opt-Out of Marketing Communications. You may opt-out of receiving promotional communications from us by using the unsubscribe link within each email, updating your email preferences within your account settings menu, or by contacting us. Although you may opt-out of promotional emails, we may still email you service-related communications.
• Access. You may request access to the personal data we hold about you and request a copy of such data.
• Change or Correct. You have the right to request that we change or correct your personal data if you believe it is inaccurate or incomplete.
• Delete. You may request that we delete your personal data, with some exceptions.
• Restrict or Object. You may restrict or object to certain processing of your personal data.
• Data Portability. You have the right to receive a machine-readable copy of certain personal data that you provide to us as well as the right to transmit this data to another controller.
• Withdraw Consent. If we obtain your consent to process certain data, you have the right to withdraw that consent at any time.

To make a request under any of the rights above, please contact us using the contact information provided below. We may request specific information from you to verify your identity before processing your request to ensure it does not infringe on the rights of others.

In addition, if you have any complaints about how we process your personal data, you may contact us or lodge a complaint with your local data protection authority.

International Data Transfers

We are headquartered in the United States and your information will be collected and processed in the U.S. If you are using our Services from outside the U.S., please be aware that any information we collect, including personal data, will be transferred to, processed, stored and used in the U.S. The data protection laws in the U.S. may differ from those of your country of residence. By using our Services, you consent to the transfer of your information to the U.S. in accordance with this Privacy Policy.

Children’s Privacy

Our Services are not directed to children under 13 (or other age as required by local law). We do not knowingly collect personal data from children. If we discover that a child has provided us with personal data, we will delete it in accordance with applicable law. Contact us if you believe your child has provided us information without your consent.

Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. If we modify the policy, we will update the “Last Updated” date above. If we make material changes to the policy that will affect previously collected data, you will be notified and may be required to affirmatively accept the changes in order to continue using the Services.

Contact Us

If you have any questions, concerns or complaints about our Privacy Policy, data processing, or if you would like to make a request under the rights mentioned above, please contact us at:

Contact: Vancropak Privacy Team

Email: [email protected]

Phone: 1-800-123-4567